Cancellation Policy: Cancellations must be made 14 days prior to the reservation for a refund less the $30 processing fee. If the cancellation falls within the 24 hours of making the reservation, we will waive the $30 processing fee.
Deposits will NOT be refunded for cancellations within the 14-day window.
Deposits will NOT be refunded for reservations cancelled during holidays or special events. Those dates are as follows: Christmas Eve through New Year’s Day (12/24 – 1/1), Memorial Day Weekend*, Independence Day Weekend*, Under the Big Sky Music Festival Weekend**, and Labor Day Weekend*.
*Some holiday dates shift from year to year. If any of your reservation nightly rates ends in a $.01, then those reserved nights are non-refundable.
**Please note that the Under the Big Sky Festival dates change year to year. It typically falls on the second or third weekend in July on a Friday, Saturday and Sunday. To check if your reservation falls under this “No Refund for Cancellation” window, please visit: Under the Big Sky (underthebigskyfest.com)
Trip Insurance: We recommend trip insurance to help cover the costs of non-refundable reservations or other costs in the case of an unplanned illness or family emergency. There are several companies that provide such coverage. One example, is Cover Trip.
Minimum Nights Policy: We require a 3-night minimum stay on reservations booked during our high season: May 15th through September 30th. (We offer a 1 Night and 2 Night Rate during our busy summer season, but at a premium rate and you must call us directly to book.)
Smoking Policy: The lodge and most of the grounds are non-smoking. We do have a dedicated area in the front exterior where guests can smoke.
Please also refrain from using incense, essential oils in the rooms and bath bombs in the jacuzzi tubs. Any costs associated will result in fees charged to the registered guest in that room.
Occupancy Policy: The number of people per room is governed by fire regulations, licensing, insurance and available space. All of our rooms can accommodate two people maximum, with the exception of Glacier Suite where the maximum is four plus a pack and play or portable mattress. Glacier Suite can accommodate children of any age. Children over the age of 4 may be accommodated in most of our rooms (except in Huckleberry Suite and Great Northern), as long as they are in the same room with one adult. Huckleberry Suite and Great Northern Suite cannot accommodate children under the age of 8. A Pack and Play is available upon request. Please call for more details or to reserve (406) 862-5488.
Check-in time is between 3:00 p.m. and 5:00 p.m. If you are unable to arrive between these times, please notify us so that we can schedule our staff to accommodate your arrival. We are unable to facilitate early arrivals or late departures in order to assure each guest is afforded the courtesy of their full stay with us. Check out time is at 11:00 a.m. on the day of your departure. All late check outs must be arranged with GML staff ahead of time.
Parking: Please park in any space that is available. We do not designate spaces per room or guest. If you plan to bring more than one vehicle or an oversized vehicle, please let us know so that we can try to help you make appropriate accommodations.
Room Damage: Damage to rooms, fixtures, furnishings, linens and anything else (i.e. electronic equipment, towels, artwork, etc.) will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for the particular incident. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
Hot Tub: Please note that our hot tub is available for use daily from 9am to 10pm except for on Tuesdays when regulations require us to empty, refill and treat the hot tub. As soon as the hot tub is up to temperature (around 104 degrees F) on Tuesday evening, it will be ready for use.
Covid-19 Policy (updated May 15th, 2021):
We take everyone’s health and safety very seriously, including that of our family who live in an adjoining building and our staff who work onsite. We are taking every precaution in and around the lodge to ensure the highest level of cleanliness by following the current guidelines. Masks will no longer be required for vaccinated guests, per the CDC’s May 13th, 2021 announcement. We ask that anyone not wearing a mask be extra cautious and courteous to those who may not be vaccinated by reading the situation and maintaining a 6-foot distance whenever possible.
Room service will not take place daily. Instead, we ask that guests let us know if linens, towels or anything else is needing replacement or cleaning. We will be changing bed sheets after a guest stays for three nights.
We look forward to seeing you very soon. Stay safe everyone!
